Legal · Razorpay-required

Refund & Cancellation Policy

Last updated: 25 May 2026 · Effective immediately for all users.

Short version: You can cancel any time. New subscribers get a full refund within 7 days. After that, monthly fees are non-refundable but you keep access until the end of the billing period.

1. Free trial

The Standard plan starts with a 14-day free trial. No card is charged during the trial. You can cancel before the trial ends with no payment.

2. 7-day money-back guarantee (new subscribers)

If you have just upgraded from free trial to a paid plan, you can request a full refund within 7 calendar days of the first charge. Email billing@fotoz.in with your registered email — no questions asked.

3. Monthly subscriptions after 7 days

After the 7-day window, monthly fees are non-refundable. You can cancel anytime and you keep full access until the end of your current billing period. We do not pro-rate unused days.

4. Annual subscriptions

Annual subscriptions can be refunded on a pro-rata basis (unused full months only) within the first 30 days. Beyond 30 days, annual plans are non-refundable but you retain access for the full year.

5. How to cancel

Sign in to dev-app.fotoz.in
Go to Settings → Billing
Click Cancel subscription
You will receive a confirmation email immediately

If you have any trouble, email billing@fotoz.in.

6. How refunds are processed

Approved refunds are processed back to the original payment method via Razorpay. Bank settlement typically takes 7–10 working days; we cannot speed this up beyond that.

7. Failed payments

If a recurring charge fails (expired card, insufficient funds, etc.):

We will retry once after 3 days
If the retry fails, your account enters a 7-day grace period — full access continues, you'll see banners asking you to update your card
After 7 days of grace, the account is suspended. Data is retained for 60 days.

8. Disputed charges

If you see a charge from "fotoz.in" or "Razorpay·fotoz.in" you do not recognise, contact billing@fotoz.in before raising a bank chargeback. Chargebacks raised without contacting us first will result in account suspension while we investigate.

9. GST

All prices on the Service are in Indian Rupees and exclude GST unless stated. GST is added at checkout per the prevailing rate. GST-compliant invoices are issued automatically after each successful payment and are available under Settings → Billing → Invoices.

10. Contact

All refund and cancellation queries: billing@fotoz.in. We aim to respond within 2 working days.